Privacy Policy
Last Updated: August 6, 2026
1. Introduction
Fuller Property Care ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS text messaging, email communications, appointment scheduling, and website analytics tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms of Service.
2. Information We Collect
- Contact information. We may collect your name, email address, phone number, and property address when you submit our quote request form, book a service, or otherwise provide it to us.
- Communications data. If you opt in to text messages, we collect your messaging preferences and maintain records of your consent and any opt-out activity related to SMS and email communications.
- Usage and device information. We may use cookies, pixels, and analytics tools to collect information about how you use our website, which may include your IP address, browser type, pages visited, and interaction data.
- Service and appointment data. If you request estimates or schedule services, we may collect details associated with those requests, such as the services needed and photos you choose to upload.
3. How We Use Your Information
We use your information to:
- Provide requested services, estimates, and customer support
- Send appointment confirmations, scheduling messages, and reminders
- Send SMS and email communications that you have explicitly consented to receive
- Improve our website and marketing performance using analytics
- Maintain compliance records related to consent and opt-outs
- Protect our business and users, including fraud and security monitoring
4. SMS Text Messaging Program
If you opt in to receive text messages from Fuller Property Care (for example, by checking the SMS consent box on our quote request form), we may send you messages including estimate follow-ups, appointment scheduling and reminders, service updates, and occasional promotional offers. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, or reply HELP for assistance. Consent to receive text messages is not a condition of purchasing any goods or services.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.
6. How We Share Your Information
We do not sell your personal information.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share information only in the following limited circumstances:
- Service providers. We may share information with trusted vendors who help us deliver services, such as SMS and email delivery platforms, scheduling tools, customer support tools, and analytics providers. These providers may only use information to perform services on our behalf.
- Legal and safety. We may disclose information if required by law or to protect the rights, safety, and security of Fuller Property Care, our users, or others.
- Business transfers. If Fuller Property Care is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.
7. Your Choices and Rights
- SMS opt-out. Reply STOP to any text message at any time. We will send a confirmation message, and you will no longer receive SMS messages from us unless you opt back in.
- Email opt-out. Click the unsubscribe link in any marketing email.
- Access, correction, and deletion. You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
9. Children's Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy, contact:
Fuller Property Care
West Hartford, CT
Phone: (860) 816-2306
Email: [email protected]